The customer and the close, personal exchange between them and our team are the core elements of Ottemeier's customer projects. Starting with the personal initial discussion and on to an intensive concept stage, the preparation and discussion of the quotation is implemented.
We commence with a kick-off meeting once the order has been issued – internally and with the customer. The development and construction stage then commences, the personal exchange remains a constant companion. The finished plant is initially assembled at Ottemeier and put into operation under production conditions. At the same time, initial training (plant operator and/or customer's maintenance technician) is executed and the pre-acceptance inspection.
The finished, already tested plant is then assembled on site at the customer's location and put into operation again under production conditions. The final acceptance inspection is still however not the conclusion for a project. Our after sales service and intensive support enables us to be there for our customers for as long as the plant still operates for them.